When I requested for an item that the are unable to in find the right size or colour for, Zara
staff will check their online system to see if the requested item is available in stock. If the item
is available at another branch, they are able to request for it to be delivered to their branch.
Alternatively, if the customer prefers to pick it up on their own, they can choose to do so. If the
item is currently out of stock and the new stock is expected soon, the store will contact the
customer when the new stock arrives. At a nominal cost, Zara also provides an alteration
service for items that require some adjustment. They are very helpful!